Return & Refund Policy

Return & Refund Policy

At Vital Formulas, customer satisfaction is important to us. We stand behind the quality of our products and strive to provide a simple, fair return and refund process.

Returns

We accept returns within 30 days of delivery, provided the following conditions are met:

• Products must be unused, unopened, and in their original packaging.

• All safety seals must remain intact.

• Proof of purchase is required.

For health, safety, and hygiene reasons, opened or used supplements, skincare products, and personal care products cannot be returned.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the affected products.

We will review the issue and arrange a replacement or refund when appropriate, at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of its approval status.

• Approved refunds will be issued to the original payment method.

• Refunds are generally processed within 5–10 business days after approval.

• Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.

Please contact us before sending any products back to receive return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Products with broken or removed safety seals

• Clearance or final-sale items

• Products purchased more than 30 days ago

Contact Us

If you have questions or need assistance with a return, please contact us through our website.

Vital Formulas

Website: https://vitalformulas.io

We appreciate your business and are committed to providing quality products and dependable customer service.