Terms of Service

Last updated October 12, 2026

Effective Date: October 12, 2026

Company: Vital Max LLC, doing business as Vital Formulas

1. Overview

Welcome to Vital Formulas. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Vital Formulas is operated by Vital Max LLC ("Vital Formulas," "we," "us," or "our"), a business located in North Carolina, United States.

By visiting our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms, including any additional policies referenced herein.

Please review these Terms carefully before using our website. If you do not agree with any portion of these Terms, you should discontinue use of our website and services.

We reserve the right to update these Terms as necessary. Changes will be posted on this page with an updated effective date.

2. Products and Services

Vital Formulas offers a selection of premium dietary supplements, skincare products, hair care products, cosmetic ingredients, and related wellness products.

Our products are designed for their respective intended purposes as described on product labels and individual product pages.

We strive to provide accurate product descriptions, ingredient information, specifications, images, and pricing. However, we do not guarantee that all website content will be entirely free from typographical errors, inaccuracies, or omissions.

Product packaging, labeling, appearance, and availability may change without prior notice, provided that applicable labeling and consumer protection requirements are satisfied.

We reserve the right to modify, discontinue, or limit the availability of any product at our discretion.

3. Eligibility and Account Registration

By using our website, you represent that you are at least 18 years of age or are accessing the website under the supervision and with the consent of a parent or legal guardian.

Certain products may have additional age or purchasing restrictions, which must be observed.

Customers who create an account agree to:

Provide accurate and current information.
Maintain the confidentiality of their account credentials.
Keep contact, billing, and shipping information updated.
Notify us promptly of unauthorized account activity.
Accept responsibility for activities conducted through their account, except where applicable law provides otherwise.

We reserve the right to suspend or terminate accounts associated with fraudulent activity, abuse, or violations of these Terms.

4. Orders and Purchases

By placing an order through Vital Formulas, you agree to provide accurate billing, shipping, and payment information.

All orders are subject to acceptance, product availability, and payment verification.

An order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to decline, cancel, or limit orders for legitimate business reasons, including:

Suspected fraudulent or unauthorized transactions.
Incorrect product pricing or listing information.
Inventory shortages.
Payment authorization failures.
Suspected resale abuse or violations of purchasing restrictions.
Orders that would violate applicable laws or payment processing requirements.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items to the original payment method.

We may contact customers to verify order information before processing or shipping.

5. Pricing and Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise indicated.

Prices, discounts, and promotional offers may change without notice. However, price changes will not affect previously accepted orders unless otherwise agreed with the customer or required by law.

Applicable taxes, shipping charges, and other disclosed fees will be calculated and displayed during checkout before the order is submitted.

We accept payment through approved third-party payment processors and financial service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the total amount of your purchase.

Payment transactions are subject to the terms and security requirements of the payment service provider.

Vital Formulas does not guarantee uninterrupted availability of any particular payment method.

We reserve the right to refuse transactions that fail verification or present a reasonable risk of fraud.

6. Shipping and Delivery

Vital Formulas works to process and ship orders in a timely manner.

Shipping options, associated costs, and estimated delivery timelines are provided at checkout or in our Shipping Policy.

Delivery estimates are not guarantees. Delays may occur due to:

Carrier disruptions or service delays.
Weather conditions or natural disasters.
Holidays and increased shipping volume.
Incorrect or incomplete delivery information.
Events outside our reasonable control.

Customers are responsible for providing accurate shipping addresses.

If an order is returned due to an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping fees may apply to reship the order.

Responsibility for lost or damaged shipments will be evaluated in accordance with applicable law, carrier procedures, and our shipping policies.

Customers should contact us promptly if an order is missing, damaged, or incorrectly delivered so we can investigate and assist.

7. Returns and Refunds

We want customers to be satisfied with their purchases and maintain a clear return and refund process.

Vital Formulas accepts eligible returns within 30 days of delivery, subject to the following conditions:

Products must be unused and unopened.
Products must remain in their original packaging.
Original safety seals must be intact.
Proof of purchase may be required.

For health, hygiene, and product safety reasons, opened or used supplements, skincare products, hair care products, and personal care products are generally not eligible for return.

Damaged, Defective, or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery, whenever reasonably possible, and provide your order number and supporting photographs.

We will review the issue and provide an appropriate refund or replacement when warranted.

Refund Processing

Approved refunds will be issued to the original payment method, generally within 5–10 business days following approval.

The time required for funds to appear in your account may depend on your financial institution.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is otherwise required by law.

Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

For complete information, please review our Return & Refund Policy available on our website.

8. Product Use and Safety

All Vital Formulas products must be used in accordance with their labeling, instructions, warnings, and intended applications.

Customers are responsible for reviewing all available product information before use.

Dietary Supplements

Dietary supplements are intended to supplement the diet and should be used only as directed.

Consult a qualified healthcare professional before using dietary supplements, particularly if you are pregnant, nursing, taking prescription medications, have an existing medical condition, or have questions concerning potential interactions.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

Unless specifically authorized as a drug, dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

Where required, dietary supplement claims are subject to the following notice:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Skincare and Hair Care Products

Topical skincare and hair care products are intended for external use only unless their labeling expressly states otherwise.

Customers should carefully review ingredient lists and warnings, particularly if they have sensitive skin, known allergies, or other relevant conditions.

Avoid contact with the eyes and other sensitive areas unless specifically directed by the product instructions.

Discontinue use if irritation or an adverse reaction develops.

Cosmetic Ingredients and Raw Materials

Cosmetic ingredients and raw materials must be handled and used according to their stated specifications and intended applications.

Certain ingredients may require appropriate formulation, dilution, protective measures, or technical knowledge.

Raw cosmetic ingredients should not be ingested, injected, or applied directly to the body unless their labeling and applicable instructions expressly permit such use.

Customers are responsible for ensuring that any formulation or downstream use complies with applicable laws and product safety requirements.

Vital Formulas is not responsible for unauthorized misuse or improper formulation of ingredients, to the extent permitted by law.

9. Health Information Disclaimer

Information provided on our website, including product descriptions, educational articles, ingredient information, and other content, is intended for general informational purposes.

Such information is not a substitute for professional medical advice, diagnosis, or treatment.

We do not establish a healthcare provider-patient relationship through the publication of website content or the sale of products.

Individual experiences and results may vary.

Customers should consult qualified healthcare professionals regarding specific health concerns, medications, or medical conditions.

Never disregard professional medical advice or delay seeking treatment because of information found on our website.

10. Product Quality and Information

Vital Formulas strives to provide accurate and reliable product information and to maintain appropriate quality standards.

Product specifications, ingredient concentrations, serving sizes, recommended usage, and other details should be reviewed on the applicable product page and physical product label.

Where certificates of analysis, laboratory reports, or additional product documentation are provided, such documents apply only to the products or batches identified in those records.

The availability of documentation does not constitute a guarantee of any particular personal, cosmetic, or health-related outcome.

We do not guarantee that every product will produce identical results for every individual.

Nothing in these Terms excludes warranties or product-related obligations that cannot legally be excluded.

11. Promotions, Discounts, and Coupons

Vital Formulas may offer promotional discounts, coupon codes, special pricing, or limited-time sales.

Unless otherwise specified:

Promotions cannot be combined with other offers.
Discounts have no cash value.
Promotional codes may be subject to expiration dates.
Offers may be limited to qualifying products or customers.
Discounts must be applied before completing checkout.

We reserve the right to correct promotional errors and cancel fraudulent or improperly obtained discounts.

Any applicable promotional restrictions will be disclosed with the offer.

12. Wholesale and Business Purchases

Vital Formulas may offer approved business customers access to wholesale pricing, bulk purchasing, or private-label products.

Wholesale account approval is at our discretion and may require verification of business information.

Wholesale orders may be subject to additional minimum order quantities, pricing arrangements, lead times, documentation requirements, and separately disclosed terms.

Where a separate written wholesale agreement applies, that agreement will govern the applicable wholesale transactions to the extent of any inconsistency with these Terms.

Retail purchases do not automatically qualify for wholesale pricing.

13. Intellectual Property

All website content, including logos, trademarks, branding, product images, graphics, designs, text, and other materials owned by Vital Formulas, is protected by applicable intellectual property laws.

Such materials may not be copied, reproduced, modified, distributed, or commercially exploited without prior written authorization, except as permitted by law.

The Vital Formulas name, logos, and associated branding may not be used in a manner that suggests an unauthorized affiliation, endorsement, or partnership.

Unauthorized use of our intellectual property is prohibited.

14. Acceptable Website Use

Customers agree to use our website only for lawful purposes.

The following activities are prohibited:

Using the website for fraudulent or unlawful transactions.
Attempting to gain unauthorized access to accounts or systems.
Introducing malicious software, viruses, or harmful code.
Interfering with website functionality or security.
Scraping or extracting protected website content through unauthorized means.
Impersonating another person or misrepresenting information.
Using our website to violate another person's legal rights.

We reserve the right to restrict access when reasonably necessary to protect our customers, systems, and business operations.

15. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, testimonials, comments, or other content.

By submitting content, you confirm that you have the necessary rights to share it and that it does not contain unlawful, misleading, defamatory, or infringing material.

You grant Vital Formulas a non-exclusive, royalty-free license to display and use submitted content in connection with operating and promoting our business, subject to applicable privacy laws.

We reserve the right to moderate or remove content that violates these Terms or applicable laws.

We do not guarantee that customer-submitted reviews or testimonials represent results that other customers will experience.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payments, analytics, shipping, account functionality, or other business purposes.

These services may operate under their own terms and privacy policies.

Vital Formulas is not responsible for the content, policies, or independent operations of third-party websites that we do not control.

Customers should review applicable third-party terms before using those services.

Nothing in this section limits responsibilities imposed on Vital Formulas by applicable consumer protection or privacy laws.

17. Privacy and Data Protection

Your privacy is important to us.

Information collected through our website may include contact details, order information, shipping addresses, account details, and other information necessary to process transactions and provide customer service.

Our collection, use, disclosure, and protection of personal information are described in our separate Privacy Policy.

Payment information may be handled directly by authorized third-party payment processors.

By using our website, you acknowledge that personal information will be processed as described in the applicable Privacy Policy, subject to your legal rights.

For additional information, please review the Privacy Policy available on VitalFormulas.io.

18. Disclaimer of Warranties

We make reasonable efforts to maintain an accurate, secure, and functional website.

However, to the maximum extent permitted by applicable law, our website and informational content are provided on an "as available" basis without guarantees that access will always be uninterrupted, error-free, or free from technical issues.

We do not guarantee specific personal wellness, cosmetic, or other results from product use.

Any warranties relating to physical products remain subject to applicable laws, express product warranties, and non-excludable consumer rights.

Nothing in these Terms limits statutory protections that cannot legally be waived.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Vital Formulas and its officers, employees, affiliates, and service providers shall not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products, except where such liability cannot legally be excluded.

To the extent permitted by law, our aggregate liability for a claim arising from a particular purchase shall not exceed the amount paid for the product or order giving rise to that claim.

These limitations do not exclude or restrict liability for fraud, gross negligence, willful misconduct, personal injury, defective products, or any other matter for which liability cannot lawfully be limited or excluded.

Nothing in these Terms affects non-waivable consumer rights or legal remedies.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vital Formulas, Vital Max LLC, and their representatives from third-party claims, damages, or reasonable expenses arising from your unlawful use of our website, intentional misuse of our services, or violation of another party's intellectual property rights.

This provision does not require consumers to indemnify us for our own negligence, misconduct, defective products, or violations of applicable law.

21. Suspension or Termination of Access

We reserve the right to suspend or terminate website accounts or access when there is reasonable evidence of fraud, unlawful activity, security threats, or material violations of these Terms.

Termination of an account does not eliminate outstanding obligations relating to lawful purchases or transactions made before termination.

Customers retain all applicable rights regarding previously purchased products, refunds, and unresolved orders.

22. Governing Law and Disputes

These Terms shall be governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws of another jurisdiction apply.

If a dispute arises, we encourage customers to contact us first so we can attempt to resolve the matter promptly and fairly.

Where legally permitted, disputes that cannot be resolved informally may be brought before courts of competent jurisdiction in North Carolina.

Nothing in this section deprives consumers of mandatory rights or remedies under applicable law.

23. Changes to These Terms

Vital Formulas may revise these Terms to reflect changes in our products, services, website functionality, or applicable legal requirements.

Updated Terms will be posted on this page with a revised effective date.

Material changes will be communicated when required by applicable law.

Changes will apply prospectively and will not retroactively alter the terms governing an accepted purchase unless legally permitted and agreed upon.

Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms where permitted by law.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or removed to the extent necessary.

The remaining provisions shall continue in effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional terms expressly applicable to a purchase, constitute the agreement between you and Vital Formulas concerning use of our website and services.

In the event of a conflict, product-specific terms or separately executed agreements will take precedence for the transactions to which they expressly apply, subject to applicable law.

26. Contact Information

For questions concerning these Terms, an order, or our products, please contact us:

Vital Formulas

Operated by Vital Max LLC

Denver, North Carolina, United States

Email: support@vitalformulas.io

Website: https://vitalformulas.io

We are committed to providing professional customer service, transparent product information, and a reliable shopping experience.